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FAQs

General

What does PCB ShinTech do?

PCB ShinTech is a globally professional supplier of PCB fabrication, PCB assembly and components sourcing. You can get turnkey services under one roof. You also can let us just making your bare boards or assembling your boards.

Where is PCB ShinTech located?

 As a China-based PCB manufacturer, all circuit boards are manufactured and assembled in China. Our facilities lie in Xinfeng and Shenzhen. The Corporate headquarters is in Shenzhen, Guangzhou.

How large is your facility?

PCB ShinTech currently has manufacturing locations totaling 280,000 m2. PCB ShinTech are capable of 40,000 m2 per month of PCB fabrication and has 15 SMT lines and 3 through-hole lines for circuit boards assembly. 

What are your business hours?

Our Office Hours are between 8:30 AM-5:30 PM GMT+8 from Monday to Friday. Our offices are closed on weekends and on all major Chinese holidays.

Our manufacturing facility operates 24 hours a day.

Our sales and support office opens between 8:00 AM-6:00 PM GMT+8 from Monday to Friday, 8:30 AM-11:30 PM on Saturday except major Chinese holidays.

We frequently offer email support (sales@pcbshintech.com, customer@pcbshintech) during off-hours and will try to get to your inquiry as soon as we are able to. One-to-one sales representative will respond to you once your requests received.

What is your Privacy Policy?

At PCB ShinTech we recognize that privacy is of utmost importance, and we do not sell or rent any individual personal information to any third party. In all cases, we require that all employees comply with our Privacy Policy and any other appropriate confidentiality and security measures.

How do I get Support?

Please be in touch with our sales office or your sales representative:

Chat – on every page of www.pcbshintech.com you can activate the online chat button. You will see us online during office hours. You may also use this communication to leave your message while we are offline. It will be more efficient if you can leave your contact info. so we can help you faster. In addition, Wechat+86 13430714229, WhatsApp+86 13430714229, and Skype+86 13430714229 are available too.

E-mail – sales@pcbshintech.com

Telephone - +86-(0)755-29499981, +86 13430714229 for the sales office.

What happens if I have a problem?

We are committed to your satisfaction and please contact your salesperson immediately if you have a problem of any kind. If you ever feel that you've received a product or service that was below your expectation, please email to customer@pcbshintech.com or call +86-(0)755-29499981. Please feel free to email directly to PCB ShinTech' Head of customer service, Jiajing Cui shintech20210811@gmail.com if you are still not satisfied. Also, we would like to hear any suggestions you may have for improvements.

Are your "Prototype" PCBs processed differently from your Standard PCBs or Advanced PCBs?

No. Our Prototype PCBs, Standard PCBs or Advanced PCBs use the same premier manufacturing processes as our production circuit boards. 

Ordering

Is there any limit on minimum order quantity for bare PCB order or PCBA turkey order?

 No, we don’t have limit on MOQ both for bare PCB boards and PCB Assembly.

How can I get a quotation

There are three ways to get quote.

1. Send your zipped PCB design file, substrate, quantity, and lead time requirements and BOM (if quote for PCBA) to sales@pcbshintech.com, and we'll back to you soon.

2. And you can chat with us on Messenger on right side of every page of this website; or APP of Wechat, Skype and WhatsApp as ID: 8613430714229.

Do you offer free samples?

We do not offer free PCBs. If you want to verify our quality prior to volume production, it's optimal to submit a prototype order. Once you've verified our quality, it's easy to repeat the order at any quantity you need.

Under which circumstances will you charge additional costs?

If your board production requires special / advanced technique, additional costs will occur. Those advanced technique include: Laser drill, back drill, countersunk, counter bore, edges plated, skip V-scoring, half-cutted via, vias filled with epoxy, via in pad / vias filled with copper, requirement for 100% failure free in panel, special press-fit connectors, multi-type surface finish, multi-color silkscreen or solder mask, surface finish (eg. ENIG) area in the boards exceed standard (15 %), gold thickness exceeds standard of 1-3 micro inches, over-sized board (width size / length size 600mm or more than 600 mm), ultra small board (width size and length size are both less than 25 mm), special packing requirements, etc.

Do you have any cancellation fees?

A prorated cancellation fee will be charged for cancelled orders depending on fabrication status at the time of cancellation. Bare boards orders are subject to 100% cancellation fee. Please contact your Salesperson immediately and follow up with e-mail to confirm and provide written record for any verbal cancellation.

Can I verify the production data before PCB ShinTech starts manufacturing?

Not sure about your artwork or how our engineers will interpret it? Sometimes your data files may contain features that our automated PCB process cannot recognise. Or you may be worried that your first layout is not quite right. Whatever your concern, we can give you the reassurance you need. An approval step for the production-ready data for your board will be set-up just before it goes into physical manufacture. As soon as our engineers have completed their checks, we will send you an e-mail to advise you that the production files are ready and waiting for your approval.

When do I pay a tooling NRE fee for my printed circuit board?

You will only pay a Tooling Charge if your order of bare boards less than 5 m2.

If I only have a minor change in my design, do you charge Tooling NRE?

When we make any change to your printed circuit board, we assign it completely new tooling. This helps prevent old artwork or cnc programming from being used. Even a minor change will require the same process as new files, so a tooling charge may apply. Please contact your salesperson for details.

What is Test NRE?

The Test NRE is a one-time "non recurring expense" for electrical test. This charge is optional but when paid, all circuit boards will be tested each and every time that part number and revision is ordered without additional charge.

File Rquirement

What files do you need to manufacture my printed circuit board?

A: We require Gerber files RS-274X with an aperture list, an Excellon drill file, and a drill tool list (may be included in Excellon drill file).

What PCB file generating software would you recommend?

A: There is no specific requirements on PCB design software. We can precisely manufacture your boards as long as you provide us with PCB design files in Gerber RS-274X format.

What CAM software do you use?

A: We use Frontline's Genesis software for editing and viewing.

What files do you need to Assembly my circuit boards?

"PCB Design File  ( All Gerbers will be best,at least including copper layer(s), solder paste layers, and silkscreen layers), Pick and Place (Centroid), and BOM.

What is BOM? What info do you need to purchase my components?

A: "BOM, short for bill of materials, is a comprehensive list of raw materials, items, assemblies and sub-assemblies, components etc. for product manufacturing. We require Manufacturer Part Number, Designator, Quantity and Description of components to quote for the assembly price.

Lead time

Q: What is the expected lead time for a PCB?

A: Our lead time for mass production of circuit boards production is usually 5-15 working days, and 2-7 working days for prototype PCBs, 1-3 working days for quickturn.

The specific lead time is depending on your product specifications, quantity and wheather it is time of peak purchasing. Of course express order is available and extra fee will be required.

For more details about the Leadtime you can go to the link Lead time<<

Q: What is the expected lead time for a PCBA order?

A: Our lead time for turkey PCB assembly orders is usually around 2-4 weeks, PCB manufacturing, component sourcing, and assembly will be finished within the lead time. For kitted PCBA service, 3-7 days can be expected if bare boards, components and other parts are ready.

Still, the specific lead time is depending on your product specifications, quantity and if it is a time of peak purchasing.

For more details about the Leadtime you can go to the link<<

Q: Can you finish PCBs in a shorter time, 1-3 days for example?

A: We can speed up PCB manufacturing and finish the job within 1-4 working days. But there will be rush fees. For expedited PCB production quote, please send your PCB design file and requirements on quantity & lead time to sales@pcbshintech.com.

For more details about the Leadtime you can go to the link lead time <<

Q: How do you calculate lead time for an order?

A: The day order is processed and confirmed to customer is counted as Day 0. Lead time is counted from the next working day following payment receipt and confirmation of the order. It does not include weekends, public holidays and shipping time. Thus, orders placed on Sundays and holidays will be processed on the next working day.

Payment and Invoice

Q: What payment methods are available?

A: Currently we only accept PayPal, Alipay and Western Union, Wireless transfer. 

For more details about the Payment you can go to the link How to Take an Order<<

Q: I didn't receive the PayPal link, how can I pay you?

A: You may reach our salesman at sales@pcbshintech.com for PayPal link. Or, you can directly pay money into our PayPal account shintech20210831@gmail.com, please remark the order number when releasing the payment. 

For more details about the Payment you can go to the link How to Take an Order<<

Q: Can I have a credit account?

A: We offer credit accounts with 30-day payment terms to clients who have ordered on a frequent basis over a period of six months or more. Please reach sales@pcbshintech.com

if you want to apply for a credit account. We'll evaluate your order history and get back to you very quickly.

For more details about the Payment you can go to the link How to Take an Order<<

 

Q: Do I have to pay upfront for my first order?

A: Typically a prepayment may be requested for your first order.

For more details about the Payment you can go to the link How to Take an Order<<

Q: I need invoice of my order. What should I do?

A: Both paper invoice and invoice.pdf are available. You can make the request when placing your order, or contact your sales representative for it. Sending us an email sales@pcbshintech.com works too.

Q: I need to add billing address on my invoice.

A: Please send your billing address and the order number to sales@pcbshintech.com. We'll send you confirmation after modification.

Shipping

Do you offer free shipping? / How much does it cost for shipping?

Normally we don’t offer free shipping. However, we can assist to do the shipping and payment. your sales representative will always be there for help.

The shipping cost depends on the way you choose to get the goods, the weight of the boards, the size of the freight and the carriers you decide. 

What shipping options are available?

We ship circuit boards with FedEX, DHL, UPS, TNT and other options. 

How long does it take for the shipping?

Usually it takes 3-5 working days for international shipping. However, it may be extended in different cases.

Who is responsible for import fees and custom charges on international order?

All International customers are responsible for their own custom charges and import fees on all orders. And the duty may be waived or exempted in many countries and regions. We can declare your products at lower value to reduce the possibilities of you being charged by high duty fees. Reach us at sales@pcbshintech.com or your sales representative to discuss details.

If I want to ship two orders together, how much money can I save?

Please send order numbers along with the shipping address to sales@pcbshintech.com, we will recalculate the shipping cost according to the final weight and tell the price difference asap.

I ordered 300 PCBs, can I get 150 PCBs first?

Sure, we can ship any quantity of PCBs you need. Extra freight fee will be charged for separate shipping

I use the DHL tracking number you offered to check the shipment on DHL's website, but get an error message "No result found for your DHL query", what's wrong?

 It's very likely your package was just shipped and the shipment info hasn't been uploaded online. Please run a second check later. If you are unable to track the parcel in 48 hours, please contact us at sales@pcbshintech.com or your sales representative for assistance.

What happens if UPS, FedEX, or DHL is late in delivering my order?

We work very hard to make sure all your PCB orders get shipped on time. There are occasions, however, when the freight carriers have delays and/or make shipment errors. We regret when this happens but we cannot be responsible for delays by these carriers. However we will assist to get in touch with the express to obtain the newest info. For severely delayed orders, we will remake your products and re-ship to you if the extra charges be covered. Of course, the express company usually will be turn to for compensation.

Capabilities and Technical Requirements

What core thicknesses does Advanced Circuits use for multi-layer circuit boards?

003", .004", .005", .008", .010", .014", .021", .028", .039", .059", .093" cores.  Please contact your PCB ShinTech representative as other thicknesses may also be available.

What is the thickest printed circuit board you can process?

.250"

What is the thinnest printed circuit board you can process?

.020" if ordered with solder HAL plating finish. Thinner if other plating options are used. Contact your salesperson for details.

What is the largest PCB Advanced Circuits can fabricate?

 37" x 120"

What is the thickest copper capability?

Up to 20 oz.

Can I order a different copper weight when I go to production PCB from prototype PCB?

Yes, you can. The unit price may change but we will waive any Tooling charge.

Can you build RF applications?

Yes. We stock several RF materials such as Rogers 4000, Teflon. All of the pricing is subject to change at any time without notice. We reserve the right to refuse any order at any time.

Will RoHS Lead-Free Custom Spec Boards be marked with lead-free symbol?

RoHS compliant lead-free Custom Spec boards will be marked with a lead-free symbol if requested by customer. If not specifically indicated on fab drawing or requested in separate document, the lead-free symbol will not be added. No symbols of any kind are added to protos other than the work order number for fabrication identification purposes.

What do you need if I want my PCB panelized in array format?

We recommend you send us your complete array pre-panelized. This allows you to set up the array exactly the way you want it. If you need us to set up your array, please be aware that additional engineering time may be billed.

I only have single PCB file; Can you panelize the file and manufacture boards in panels?

Yes, we offer free PCB file penalization service. When submitting the order, please select panel Board Type, fill in panel number at Quantity section and panel size at Board Size section. Then follow our online guide to upload single PCB file and release the payment. Our engineers will panelize the file based on your circuit spec and send you the final panelized file for confirmation. Order production starts only with your permission. 

Aluminum PCB's withstand voltage value.

If the PCB has high voltage resistance requirements, please write a note when placing the order. If the high voltage resistance test is required, please select the option of "high voltage resistance test", at the same time, the distance of the copper trace to the PCB outline and the hole outline should meet the requirements in the attached table. 

Withstand voltage is related to the distance between the conductor to the PCB edge
conductor to the PCB edge 0.5mm 1mm 1.5mm 2mm 2.5mm 3mm
DC(V) 1500 1800 2300 2500 3000 3300
AC(V) 1300 1600 1800 2000 2600 3000

 

Are you “ISO9001”, “UL”, “TS16949”, “RoHS” approved?

Yes, We are ISO-9001, ISO14001, TS16949, UL, RoHS and AS9100 certified. 

Which IPC standards do you manufacture relying on?

PCBs of PCB ShinTech will manufactured to meet or exceed IPC-A-600 Class 2. This IPC specification gives an objective visual inspection baseline which PCBs must meet. We are happy for our products to be judged against internationally published standards to ensure our clients receive the standard of quality they expect. All our products will be suitable for applications where extended life and continuous service are expected.


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